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Rating Submitted Do you have a suggestion for improving this article? Characters Left: Select Yes for the "Does your internet connection requires a login? Click Apply. For the Connection Mode setting: By selecting Always On option, the connection automatically starts when the computer boots up but the connection does not time out. The router will keep trying to bring up the connection if it is disconnected for some reason.

By selecting Manually Connect option, you must go to the Router Status screen and click the Connect button in order to connect to the Internet. The manual connection does not time out and you have to click the Disconnect button on the Router Status screen to disconnect it.

Get information, documentation, videos and more for your specific product. Ask the Community. Need to Contact Support? See Support Options. Contact Support. The service includes support for the following: Select a product or category below for specific instructions. N Routers.

Can’t find what you’re looking for?

Nighthawk Routers. Powerline and Wall Plug Extenders. Wireless Access Points. Other Business Products. Plug in the router's power cable and wait 20 seconds. Wireless Home Networking lets you tap the power and speed of your Atlantic Broadband connection from anywhere in your home, on any Internet-enabled device.

The simplest, most hassle-free way to establish a Wireless Home Network is to let our experienced technicians do it for you. Learn More. A broadband connection is ideal for sharing across multiple computers in your home. If you're running a wireless network, we strongly recommend that you enable the access control settings that come with your wireless access point. Otherwise, anyone in the vicinity can easily detect and gain access to your home network and you may be held liable for their online actions or at risk for security breaches. Your information is secure and the chat session is encrypted.

Your information is only visible during that chat session and Atlantic Broadband does not store any sensitive information. Normally, when browsing the web, the URLs web page addresses begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end.

There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser NOT in the web page display area! For example, Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window. If you did not select the email me a copy of this chat session button upon starting the session, please request this to your Chat Agent.

What should I do if I cannot access the internet on my Nighthawk router?

We will email you the chat session transcript within 24 hours. Atlantic Broadband has a masking application to ensure your data is not stored or viewable. However, your home PC may or may not have that functionality. Our GigaEdge service provides up to one gigabit per second Gbps. That is 1, megabits per second Mbps connection. In fact, nearly all smartphones and tablets are limited to speeds well below 1 gigabit. It only means that the actual speeds you will receive may vary. Customers who have optimum hardware and connections should expect wired speed tests in excess of Mbps on the proper Atlantic Broadband speed test site.

You can test your current speed here. All customers who subscribe to GigaEdge service will need to lease a modem or router from Atlantic Broadband. This is to ensure you receive optimum speeds and service. This allows us to ensure those customers are getting optimum connected and wireless speeds in their home. No, however there are a multitude of factors that will determine what speeds you will actually be able to attain within your home. The most common impact to speed is the device being used.

Newer devices can support faster Internet speeds than older devices. We recommend you check the documentation for your specific devices to find out their maximum speeds. Newer laptops with a BaseT network interface card may support up to 1 Gig speeds. Most smartphones and tablets are limited to speeds well below 1 Gig. A direct connection via Ethernet cable is the best way to experience your device's full speed. Wi-Fi connections decrease speed as a result of wireless connections being inherently slower. Wireless connections can also be adversely affected by extreme distances from the router as well as the number of walls or other obstacles between your device and the router.

The wiring in your home can be a factor. Older homes are more likely to experience some loss in speed due to out-of-date inside wiring standards in place when those home were constructed.

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Cat 5e or Cat 6 cabling is the industry-standard cabling used for 1 Gig speeds. Cat 5 and below may only be able to achieve Mbps speeds. A final consideration is the Internet itself. Most common Internet destinations do not serve content to users at 1 Gig speeds. Even though you have 1 Gig service and you have wired your brand new computer directly into your new router to be able to download at 1 Gig, you still cannot download any faster than the server to which you are connected can serve.

Chat With Us. Internet Service Guide. Connecting Your Equipment. Webmail Quick Reference Guide. Need Help? Let us assist you. Chat with an expert. Chat Now. Check Availability Change? Home Support Internet. Can I fax through a cable modem without a fax machine? Why can't I connect to the Internet via my router? Do you have caps on your Internet service? How can I test the speed of my current home Internet service?

Do you have contracts? If your cable modem isn't working, try these troubleshooting measures: What if I forget my password?

Support - Internet - Troubleshooting - Primus - Ontario

How do I connect my equipment? Why can't I connect some of my wireless computers to the router?

My wireless network says it is not secured. How do I secure my network?


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How do I tell my router to find my new wireless network? What can I do at atlanticbb. How do I log in to the home page? How do I set my browser home page to Atlanticbb. Follow the directions in the dialog box that appears on your screen. How do I customize my home page?

Need to Contact Support?

Follow the on-screen instructions. What is MetroCast. How do I create a MetroCast. How do I set up my primary Atlantic Broadband email address? What if I forget my email password? How do I change my email password? Can I set up secondary email addresses? How do I configure my email? There are 3 ways to configure your email.

If you are an advanced user and would like to configure your own email client, use the following server addresses: Open Outlook Express. For MAC 1. In the Incoming Mail Server menu, type in the following values: For account type choose: POP Description: In the Outgoing Mail server menu, please type in the following values: What is webmail? How do I use webmail? Log in at www. Click on any message to see the full message. If you change your password, you will be required to re-login to the Home Page and you must use your new password For more information on how to use Webmail, please consult our Quick Reference Guide.

How does Atlantic Broadband help minimize Spam? Helpful Tips. Use a secure password that mixes both letters and numbers.


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NEVER provide your account information user name or password to anyone via email. How do I set up a home network? Configure your router for a broadband connection. Power cycling your modem and router. Unplug the router's power cable. Plug in the modem's power cable and wait for its lights to stop flashing. Technical Support Hotlines: Linksys Belkin D-Link Gateway Apple Airport Dell Netgear What about Wireless Home Networking?

How do I keep my home network secure? Is my information secure? Once the chat session has ended, your sensitive information is no longer accessible. How can I tell if this web page is secured? There are two general indications of a secured web page: Should this have happened? When I buy GigaEdge service, does that mean that all of my wireless devices and computers will get up to 1 Gigabit of speed? What speeds can I expect GigaEdge to deliver if I am wired directly to the modem? What speeds can I expect GigaEdge to deliver while I am wireless?